Our Policy

Our Guarantee, Privacy, Secure Shopping, Easy Shopping, Substitution Policy

 

Our Guarantee

We guarantee your and recipient's satisfaction.

If you are not completely satisfied for any reason, please inform us as soon as possible through filling and sending the contact form. We understand the feelings of the one who is sending a gift for his/her beloved person and we want no one be dissatisfaction with our work. Rest assured that we do our best to satisfy our clients. In addition, if there is any problem with the forwarded gift, the recipient can return it and ask us to change it based on her/his wish.

 

Your privacy

We keep all personal information you provide us while shopping or for registration and membership, as a secret to us. They will never be given to any third parties.

 

Secure shopping

There are special techniques for security in payment, financial affairs and information through internet. Also there are companies who take care of this security during any payment or financial process. Almost all online payments which are done by customers of thousands of web sites as well as shops and stores, are made by these companies which are quite reliable, trusty, and provide safest payment option for millions of customers around the world.

We work with leading providers of payment processing and merchant services, so your shopping in our site will be quite safe and secure. Remember that while shopping from us, we don't see your credit card information. Your credit card details will be checked by Card processing company (Merchant Service) and your payment will be processed through their international payment processors.

Easy Shopping

 

You cannot find such a variety of options anywhere else. It is also impossible to find an easy way of communication and ordering except with us. Your ultimate selection is only few clicks away and it is very easy to complete your order quickly, clearly and with no doubts. Wherever you need help there are enough directions to help you. Do not hesitate to contact us if you still have unanswered questions. Rest assured we will study your questions and answer them right on time.

 

 

Substitution Policy

We do our best to deliver what you have ordered (Just the same as selected picture - if not nicer. ) In some cases, the exact kind of basket, container or the same color of flower may not be available, or some flowers do not exist in that season. In that case, we use the similar basket, container or flowers, and the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Note : - If you emphasize on a particular flower or color , please explain it to us. If there would be any problem , we inform you to have your comment.Please consider that there is not plenty of various flowers, basket and other container, in other cities rather than Tehran, (specially in small towns), so orders may have some changes.

 

 

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