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Prompt delivery,
Delivery Confirmation,
Order Tracking Service,
Delivery Policies,
Substitution Policy,
Delivery date & Time,
Delivery Locations,
Delivery difficulties,
Delivery Charges,
Have a
Picture, All Over Iran,
International Deliveries ,
Inquire about
Delivery
Prompt Delivery ( even in less than one hour )
We are ready to deliver your order promptly (
even in less than one
hour ).
In order to make sure that we have received your prompt order,
please
contact us
through a phone call, fax or messenger after placing your order.
Note :We try to deliver your orders in the least time during a few
hours in special Days like
Mother's Day, or Norooz (Persian New Year's Day), but we can't
guarantee one hour
delivery, because the volume of the orders is high during such
days.
Delivery Confirmation
After the order delivery is completed, you will receive an email
from us. This is an
addition to
order tracking service which can assure you about
delivery of the order.
Order tracking service
Though tracking an order does not require membership,
it's easily done through entering membership account. The
order tracking service
gives you up to the minute information about your order.
After your last click for sending an order, you will receive
your order number immediately. A few hours later you will
receive an e-mail from us, confirming that we have received
and accepted your order. If you are already one of our
members you can log in
to see the status of your order at any time.
If you are interested to become a member of our site to
benefit its advantages, sign up today. Otherwise you
can track your order just by entering your order number. If
you have lost or forgotten your order number, you can still
track your order through inserting certain information.
Delivery
Policies
Substitution Policy
We do our best to deliver what you have ordered (Just the same as
selected picture - if not nicer.)
In some cases , the exact kind of basket , container or the same
color
of flower may not be available, or some flowers do not exist in that
season.
In that case, we use the similar basket, container or flowers, and
the utmost care and attention
is given to your order to ensure that it is as similar as possible
to the requested item.
Note:
- If you emphasize on a particular flower or color, please
explain it to us.
If there would be any problem, we inform you to have your comment.
- Please consider that there is not plenty of various flowers,
basket and
other container, in other cities rather than Tehran, (specially in
small towns),
so orders may have some changes.
Delivery date & time
Delivery in Tehran is usually done from 08:00 AM to 10:00 PM. (
08:30 PM to 10:30 AM
West US ) For some other time delivery, The customer should arrange
it with us in advance.
That may incur some additional charge. We work 7 days a week at any
time and there is
no time problem for sending orders. We do our best to deliver your
order at your requested
time.
Even during special days like Norooz (Persian New Year's Day)
or Mother's day with considerable increase in volume of
orders, we endeavor to deliver your order on time , but we can't guarantee
the exact time.
The
delivery time during these occasions is classified to three groups:
" morning",
" afternoon ", " evening ". If delivery time is determined, your
order will be put in one
of these groups. In order not to face with any problem in this
regard, we coordinate the
delivery time through a phone call to the recipient and checking the
address.
The delivery time may change based on the request of recipient. On
special
occasions like memorials at mosques the order will be delivered just
on time.
Time of delivery in other cities may be limited based on the
situation of the city and the
season. Usually our representative florists in other cities will
call the recipient and
coordinate the delivery time.
Delivery Location
When we receive an order we call the recipient to check the address
and coordinate
the time of delivery. The problem rises when the recipient is not
available ( the phone
number or address or both are wrong, the recipient has changed the
address or
is on a trip...). We do try to find him/her to deliver the order on
time.
If he/she is on a trip we'll wait. If he/she is away we deliver the
gift to one of the neighbors to give it to the recipient when he/she is back.
But if our effort are failed we will inform you about the case as
soon as possible and
do what you offer. Since these kind of problems are inevitable we
have included a field in
our order form under the title of " Alternative Phone Number " which can help us a great deal in finding the recipient, delivering the order and
solving such a problems. Sometimes the recipient asks us to deliver
the order in a place
other than the address you have given us. In general, we consider
the requested time
and location by the recipient. Take care that we suppose that you
have given us the
correct address and phone number and you are sure about the presence
of the recipient
at the mentioned location. Thus anytime that one of these situations
is not fulfilled
and we suffer a loss because of returning the gift, you should
compensate our loss.
If you are not sure about these and you want us to deliver the order
after being
assured about the presence of the recipient, please click on the
check box
beside the field " Delivery after coordination " on order form, to
make
it checked. In such a case we do not charge you because of the above
mentioned
problems even if the order is cancelled.
Please pay attention to the point that you should consider such
possibility if you don't
want us to call the recipient in advance and prefer to do it as a
surprise.
Delivery Difficulties
the most problems arise when the address or phone number is wrong or
incomplete.
For more information, you can refer to "delivery location".
By the way, on condition that our effort to find the recipient is
failed we will inform you
before the delivery time, while the order situation is observable
online in "
Order tracking "
Delivery Charges
Delivery charges are included in our prices, therefore there is no
additional delivery
charge for deliveries both in Iran or international service.
Exceptions:
1 - On situation that there is an exceptional case (The location is
too far from the cities
and delivery charge is much more than usual ), we will inform you
immediately.
2 - If you order a non-floral gift with no order for flowers, $5
is added as preparation
and delivery charge.
Have a Picture of item delivered
(For deliveries in Tehran only)
Sending a picture of the delivered item is possible. If you are
interested to receive the
picture through email address, mention it in the related field in
order form ( an extra $ 1
is added )
Flowers Delivery to Iran - All the cities
We cover the entire country. A great number of florists in almost
all the cities are
ready to take care of your orders as our representatives. If there is
no flower shop in a
town, your orders will be sent by a florist of nearest city.
Notes:
1 - Unlike Tehran in which you can find any kinds of flowers,
plants, baskets and
other flower containers available in the country, there are
limitations in other town and cities.
The scale of limitation of options depends on the size of the town
and its distance
from Tehran. The best option - that we strongly recommend - is that
you ask a good
selection by the florist for a certain considered amount you want to
spend.
2 - The pictures shown in our site will be available in Tehran only.
Transferring your orders to our representative florists in other
cities , we give all the
necessary information to them, but if some flower or container is
not available there,
they use the most similar item available as a substitution. For the
cities which are
not more than 200 Km. far from Tehran, we can send orders including
big baskets
directly from Tehran. Though in such a case, delivery charge is
much higher than
usual, please
contact us in advance for more information.
Select Options
International Delivery - around the world
We deliver flowers around the world.
Select the recipient's Country, choose
a category and define the total cost you are ready to spend. That is
so easy.
You might have experienced that many customers'
dissatisfaction results from the fact that the florist who has taken
the picture and the florist who carries out the order are from
different countries and the delivered item is often different from
the chosen image. That is why we don't offer pictures for
international orders. Instead, we suggest our categories.
You can select a category with the minimum price or more, and let
the florist to
have the best option for you. You have options for some flower or
color which will be
used if available. Select the recipient's Country, choose a
category and click Order. ( Or if you want to order
something different, you may define the total amount of money you
are ready to spend. )
That is so easy.
International Service.
Inquiries - Any
question?
Here in our site we have tried to make your shopping
as easy as
possible.
A
Complete guide give
you almost all the necessary information and our
"
Order tracking
" let you check your order situation at any time.
If you have any question please feel free to ask us using any
suitable
ways of contact.
Your questions will be considered promptly and you will receive our
reply in a few hours.
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