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Quick Guide

Orders
Confirming your Order
You will receive your order number at once, when the last process of your order is done.Also we will send you an order confirmation e-mail after getting your order.
Do not forget, you can observe all your information regarding your orderness through online Order tracking.
Order tracking service
Though tracking an order does not require membership, it's easily done through entering membership account. The order tracking service gives you up to the minute information about your order. After your last click for sending an order, you will receive your order number immediately. A few hours later you will receive an e-mail from us, confirming that we have received and accepted your order. If you are already one of our members you can log in to see the status of your order at any time.If you are interested to become a member of our site to benefit its advantages, sign up today. Otherwise you can track your order just by entering your order number. If you have lost or forgotten your order number, you can still track your order through inserting certain information.
Changes to Your Order
You may change your order up to the last minutes before delivery and have a new selection . These changes may be for the kind of flowers, ordered items, delivery date & time, recipient's address or phone number, etc...
Obviously we cannot accept any changes after delivery of the order or when your order is on its way.
Please complete this form and send it to us for any possible changes in the order.
it is a few hours before delivery time, you should also inform us by phone, fax .
Note : We cannot guarantee changes to an order if announced in less than 8 hours before delivery time, however we will do our best.
We do not charge you for any clerical changes informed 8 hours before delivery time, but for floral changes there might be a charge depending on the price of your order.In this case we may charge you for the floral changes only (between %5 and of the price.) There will be no charge for changing address, phone number, etc.
Order Modification
There are 3 different options and prices :
As shown in the picture : It is the price of the item as it can be seen in the picture with the same specification.
Larger : For the cases that you have chosen all specification in the picture but you wish it to be delivered in larger size and more flowers.
Premium : We offer you your desired item with exotic flowers and with the best design.
Cancellation
You can cancel your order. Complete the Cancellation form and send it to us for canceling your order. For obvious reasons, we cannot cancel your order after delivery or when your order is on its way. Please inform any cancellation until 8 hours before delivery time. Otherwise it is necessary to inform us by phone, fax too. Also A portion of your payment is not refundable if you cancel your order within less than 8 working hours before delivery time.Working hours are from 08:00 AM to 10:00 PM Iran time. ( 10:30 PM to 08:30 AM in West US & Canada ).
Also a % 20 of your payment is not refundable if you cancel
Refunds
always your payment for your canceled order, remaining amount of your modified order or your deposit is refundable. In cancellation form (or modification form ) of order, you define whether you desire to take your payment back or you prefer to use it in your future order. We'll contact you in the case of refunding for the best possible way. Normally, a credit will be issued towards your credit card ( if your purchase has done by credit card.)
Return
We guarantee your and recipient's satisfaction.If you are not completely satisfied for any acceptable reason, please inform us as soon as possible through filling and sending the Dissatisfaction announcement form. We understand the feelings of the one who is sending a gift for his/her beloved person and we want no one be dissatisfaction with our work. Rest assured that we do our best to satisfy our clients. In addition, if there is any problem with the forwarded gift, the recipient can return it and ask us to change it based on her/his wish.
Inquiries - Any question?
Here in our site we have tried to make your shopping as easy as possible.
A Complete guide give you almost all the necessary information and our " Order tracking " let you check your order situation at any time. If you have any question please feel free to ask us using any suitable ways of contact.
Your questions will be considered promptly and you will receive our reply in a few hours.

Our Policy
Our Guarantee
We guarantee your and recipient's satisfaction.
If you are not completely satisfied for any reason, please inform us as soon as possible through filling and sending the Dissatisfaction announcement form. We understand the feelings of the one who is sending a gift for his/her beloved person and we want no one be dissatisfaction with our work. Rest assured that we do our best to satisfy our clients. In addition, if there is any problem with the forwarded gift, the recipient can return it and ask us to change it based on her/his wish.
Your privacy
We keep all personal information you provide us while shopping or for registration and membership, as a secret to us. They will never be given to any third parties.
Secure shopping
There are special techniques for security in payment, financial affairs and information through internet. Also there are companies who take care of this security during any payment or financial process. Almost all online payments which are done by customers of thousands of web sites as well as shops and stores, are made by these companies which are quite reliable, trusty, and provide safest payment option for millions of customers around the world.
We work with leading providers of payment processing and merchant services, so your shopping in our site will be quite safe and secure. Remember that while shopping from us, we don't see your credit card information. Your credit card details will be checked by Card processing company (Merchant Service) and your payment will be processed through their international payment processors.
Easy Shopping
You cannot find such a variety of options anywhere else. It is also impossible to find an easy way of communication and ordering except with us. Your ultimate selection is only few clicks away and it is very easy to complete your order quickly, clearly and with no doubts. Wherever you need help there are enough directions to help you. Do not hesitate to contact us if you still have unanswered questions. Rest assured we will study your questions and answer them right on time.
Substitution Policy
We do our best to deliver what you have ordered (Just the same as selected picture - if not nicer. ) In some cases, the exact kind of basket, container or the same color of flower may not be available, or some flowers do not exist in that season. In that case, we use the similar basket, container or flowers, and the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Note : - If you emphasize on a particular flower or color , please explain it to us. If there would be any problem , we inform you to have your comment.Please consider that there is not plenty of various flowers, basket and other container, in other cities rather than Tehran, (specially in small towns), so orders may have some changes.

General Information
Links to other Web sites
Our site have some links to other Web sites. They have their own responsibility for the content of their site.We do not accept any responsibility for anything related to these Web sites.
About us
We started our job in this field of flowers and plants in 1350 (1972). We opened The first flower shop in a modern way in Iran along with ordering system in that year. We made our arrangements by the latest design and newest methods.
After 20 years, we opened our second flower shop which was the best sample for its time and its generation.
We have a lot of experiences in the fields of accepting orders from overseas, as well as accepting orders from Iran and deliver it to other countries.
We do respect our customers and their orderness, and try to satisfy them. We also respect our personnel who do their best in their job. All of these, are the secret of our successfulness in our job. You can try us and compare it to others.
Ways to contact us
Please go to contact us page .

Selection
Select Options
Comparing with the other big sites, we provide you the best and the most select options.
We also consider that it should be the easiest way to find your item.
Shop by Album
We advice you to use this option and open your desirable album if you would like to see the items for a specific category such as bouquets, baskets, plants or ... And have a selection among them.
The albums are:
1 - Bouquets - As we call them, you will see them in bouquets .
2 - Baskets - You will see the pictures of basket arrangements.
3 - Arrangements - You will see the designed flowers in ceramic or various vases and containers.
4 - Boxes - You will see pictures of decorative flowers in transparent or paper covered boxes. The flowers which are packed in closed boxes should be taken out and put in a vase. The flowers arranged in an open box are in wet foam, so there is no need to take them out.
5 - Plants - You will see the green and flowering plants. They are resistible and permanent.
- Roses - You will see various arrangements of roses.
7 - Exotics - You will see pictures of magnificent arrangements of exotic flowers.
8 - Larg arrangements - You will see pictures of big arrangement for important ceremonies and large places.
9- Non-Floral Gifts
We also are able to provide you and deliver Cakes & Cookies , Chocolates , Toys , Books , Perfume & Watches , Nuts & etc... .
You can order any of these gifts. They may be ordered with or without flowers . Please contact us for more information.
Shop by Occasion
If you consider special occasion , click an occasion , but remember that in Iran there is no effect on occasions so you may find items in another occasion part, which are more close to the image that you have in your mind.
Our listed Occasions are : Anniversary , Birthday , Congratulation , Father's Day , Mother's Day, New Baby , New House , Sympathy , Thank You , Welcome , Valentine’s day , . . .
Shop by Price
If you consider a specific amount of money to spend, select this option.
We classified prices from:
Shop by Flower
If you consider a specific flower you can try this option. Select your desired flower..
Your Own Price / Choice
Floral: Although this is not a select option, but it is the best choice while ordering for cities other than Tehran, And even for Tehran when you cannot decide on an item to order. In such cases, we strongly recommend you to select a category for a certain considered amount you want to spend and let the florist to have the best arrangement for you. You will still have the option to order specific flowers or color which will be taken into consideration if available. In "your considerations" field, please try to give us more information about recipients (Age, his/her favorite colors or/and flowers etc...), occasion, your relationship, etc...
Non-Floral: For some Non-Floral gifts like Cakes & Cookies, Chocolates, etc...
You may order the same way. Choose a category and define the total amount of money you want to spend.
Search
It is possible for you to find your desired item by typing a word in Search box.
Gift Selector
It is possible for you to find pictures of (e.g. baskets ) in a specific price range (e.g. $ 25 - $ 40) and having a specific flower ( e.g. gerbera). You choose all these specification yourself . Gift Selector .
Compare Items
If you have any hesitation in choosing your order among several pictures, we advice you put them together side by side, and then you can make up your mind.
For this purpose, click " Compare" for each selected item. Then, when you have finished, click " View Compare List " Button on the Left Menu to put them together for a final decision.
What to Say? - Your Message
We provide you different cards with nice handwriting for different occasions and you can choose among them . See our Cards .
You can add whatever you wish to these cards, (For example, name of recipient, extra sentence, your name, etc...)
For big arrangement we can offer you your message printed in a bigger card.
In the message section ,You can also select one of the messages that are commonly used in different occasions.

Membership
Membership - Join us
Membership to PalizGol Is free.
Being a member of PaliznGol.com entitles you to these great benefits:
If you are already one of our members you can log in to see the status of Your Account.
If you are interested to become a member of our site to benefit its advantages, Register now.
Member benefits :
Free reminder service
With our reminder service you'll never miss an important date (birthdays, anniversaries, etc...)
In order to use this service you need to be registered and become a member of our site.
Simply enter dates important to you like birthdays of your friends or relatives, tell us when you want to be reminded and you will receive e-mail reminders for each specified date together with our gift suggestions to consider.
Order tracking service
Though tracking an order does not require membership, it's easily done through entering
Membership account. The order tracking service gives you up to the minute information about your order. After your last click for sending an order, you will receive your order number immediately. A few hours later you will receive an e-mail from us, confirming that we have received and accepted your order. If you are already one of our members you can log in to see the status of your order at any time.
If you are interested to become a member of our site to benefit its advantages, sign up today. Otherwise you can track your order just by entering your order number or Email Address . If you have lost or forgotten your order number, you can still track your order through inserting certain information.
Free Address Book and automatic entry without typing
Your online address book is free. If you have entries in your address book you can select a recipient's name and have the information automatically filled into the order form.
If the recipient is not listed, remember to add the person to your address book when you enter the recipient's information by clicking on the save to address book .
Discount & Awards
Any order means a certain point for you and if it reaches to a certain level, you may have
special discount, award , or even you are able to place an order free of charge. Your point is
observable online in your membership account. As soon as your point reaches the required
level, you will receive an email, while you can see it online.
Order History (Record of your previous orders)
The records of all your previous orders - which can be so useful and required by you - are always available online.
Special offers and opportunity
Sometimes you become aware of our special offers and opportunities through an email sent by us, so you don't lose the opportunity to use the special offers.
Affiliate & corporate services  
Corporate services
If you can place a great number of orders per year (personal order or as an employee or representative), please contact us. We can give you a considerable discount with regard to the volume of your orders.
Affiliate services
If you are a florist or have a web site, Join our affiliate program and start earning commission by selling our products. Please contact us to get more information about our affiliate program.

Delivery
Prompt Delivery (even in less than one hour )
We are ready to deliver your order promptly ( even in less than one hour ).
In order to make sure that we have received your prompt order, please contact us through a phone call, fax or messenger after placing your order.
Note :We try to deliver your orders in the least time during a few hours in special Days like Mother's Day, or Norooz (Persian New Year's Day), but we can't guarantee one hour delivery, because the volume of the orders is high during such days.
Delivery Confirmation
After the order delivery is completed, you will receive an email from us. This is an addition to order tracking service which can assure you about delivery of the order.
Delivery Policies
Substitution Policy
We do our best to deliver what you have ordered (Just the same as selected picture - if not nicer.)
In some cases , the exact kind of basket , container or the same color of flower may not be available, or some flowers do not exist in that season. In that case, we use the similar basket, container or flowers, and the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Note:
If you emphasize on a particular flower or color, please explain it to us. If there would be any problem, we inform you to have your comment.
Please consider that there is not plenty of various flowers, basket and other container, in other cities rather than Tehran, (specially in small towns), so orders may have some changes.
Delivery date & time
Delivery in Tehran is usually done from 08:00 AM to 10:00 PM. ( 08:30 PM to 10:30 AM West US ) For some other time delivery, The customer should arrange it with us in advance.
That may incur some additional charge. We work 7 days a week at any time and there is no time problem for sending orders. We do our best to deliver your order at your requested time.
Even during special days like Norooz (Persian New Year's Day) or Mother's day with considerable increase in volume of orders, we endeavor to deliver your order on time , but we can't guarantee the exact time.
The delivery time during these occasions is classified to three groups: " morning", " afternoon ", " evening ". If delivery time is determined, your order will be put in one of these groups. In order not to face with any problem in this regard, we coordinate the delivery time through a phone call to the recipient and checking the address.
The delivery time may change based on the request of recipient. On special occasions like memorials at mosques the order will be delivered just on time.
Time of delivery in other cities may be limited based on the situation of the city and the season. Usually our representative florists in other cities will call the recipient and coordinate the delivery time.
Delivery Location
When we receive an order we call the recipient to check the address and coordinate the time of delivery. The problem rises when the recipient is not available ( the phone number or address or both are wrong, the recipient has changed the address or is on a trip...). We do try to find him/her to deliver the order on time.
If he/she is on a trip we'll wait. If he/she is away we deliver the gift to one of the neighbors to give it to the recipient when he/she is back.
But if our effort are failed we will inform you about the case as soon as possible and do what you offer. Since these kind of problems are inevitable we have included a field in our order form under the title of " Alternative Phone Number " which can help us a great deal in finding the recipient, delivering the order and solving such a problems. Sometimes the recipient asks us to deliver the order in a place other than the address you have given us. In general, we consider the requested time and location by the recipient. Take care that we suppose that you have given us the correct address and phone number and you are sure about the presence of the recipient at the mentioned location. Thus anytime that one of these situations is not fulfilled and we suffer a loss because of returning the gift, you should compensate our loss.
If you are not sure about these and you want us to deliver the order after being assured about the presence of the recipient, please click on the check box beside the field " Delivery after coordination " on order form, to make it checked. In such a case we do not charge you because of the above mentioned problems even if the order is cancelled.
Please pay attention to the point that you should consider such possibility if you don't want us to call the recipient in advance and prefer to do it as a surprise.
Delivery Difficulties
the most problems arise when the address or phone number is wrong or incomplete.
For more information, you can refer to "delivery location".
By the way, on condition that our effort to find the recipient is failed we will inform you before the delivery time, while the order situation is observable online in " Order tracking "
Delivery Charges
Delivery charges are included in our prices; therefore there is no additional delivery charge for deliveries both in Iran or international service.
Exceptions:
1 - On situation that there is an exceptional case (The location is too far from the cities and delivery charge is much more than usual ), we will inform you immediately.
2 - If you order a non-floral gift with no order for flowers, $5 is added as preparation and delivery charge.
Flowers Delivery to Iran - All the cities
We cover the entire country. A great number of florists in almost all the cities are ready to take care of your orders as our representatives. If there is no flower shop in a town, your orders will be sent by a florist of nearest city.
Notes:
1 - Unlike Tehran in which you can find any kinds of flowers, plants, baskets and other flower containers available in the country, there are limitations in other town and cities.The scale of limitation of options depends on the size of the town and its distance from Tehran. The best option - that we strongly recommend - is that you ask a good selection for a certain considered amount you want to spend . Go To : Your Own Price / Choice
2 - The pictures shown in our site will be available in Tehran only.Transferring your orders to our representative florists in other cities , we give all the necessary information to them, but if some flower or container is not available there, they use the most similar item available as a substitution. For the cities which are not more than 200 Km. far from Tehran, we can send orders including big baskets directly from Tehran. Though in such a case, delivery charge is much higher than usual, please contact us in advance for more information.
International Delivery - around the world
We deliver flowers around the world . Select the recipient's Country, choose a product , That is so easy .
Delivery Inquiries - Any question?
Here in our site we have tried to make your shopping as easy as possible.A Complete guide give you almost all the necessary information and our " Order tracking " let you check your order situation at any time. If you have any question please feel free to ask us using any suitable ways of contact .Your questions will be considered promptly and you will receive our reply in a few hours.

Payments & Refunds
Payment Options
We accept All major credit cards including Visa and Master Card .
Also you have this opportunity to have a deposit in advance for your prompt or phone orders. Be sure that your deposit is refundable as you require. ( We will announce remaining of your deposit after any purchase.)Please remember that we can deliver your order only after confirming that we have received the expenses.
Refunds
always your payment for your canceled order, remaining amount of your modified order or your deposit is refundable. In cancellation form (or modification form ) of order, you define whether you desire to take your payment back or you prefer to use it in your future order.We'll contact you in the case of refunding for the best possible way.Normally, a credit will be issued towards your credit card ( if your purchase has done by credit card.)
Availability & Price
Please see Dictionary of plants & flowers for The Persian and English name of the flowers and plants, their pictures, colors, availability during the year, Approximate prices and language of flowers .

Flowers & Plants
There are some valuable information on plants and flowers in this site. Also at the bottom of this section you can see the names of some sites which can give you more specific information in these fields. There are 3 parts in this section:
2 - Flowers care
3 - Plants care
Dictionary
The Persian and English name of the flowers and plants, their pictures, colors, availability during the year, Approximate prices and language of flowers are included in this part.
Flowers care
Change the water every day, submerge flower stems in a bowl and cut 1-2 Cm. diagonally with a sharp knife or scissors every other day. Remove all stem leaves that will be covered by vase water. Add fresh flower food to the water.
Locate your flowers in a cool, shady place away from sunlight. If your flowers are wilting, cut the stems diagonally under water, submerge them in a bowl filled with cool water for 15 minutes and then replace them in the vase.
Plants care
House plants depend on you to provide them with the five essential growth factors.
They are : 1.Warmth 2.Light 3.Air 4.Water 5.Food
1. Warmth
Mistaken belief that high temperature is essential for the house plants comes from the fact that most house plants come from the Tropic countries.Without high humidity and high light intensity, high temperature can result in poor growth.Because the amount of moisture and light in an ordinary room is much less than outdoors in the Tropic countries, Most of house plants will grow quite happily in ordinary rooms which are suitable for us.
Few types of house plants can grow at a temperature over 40 C. or under 5 C.
Sudden change of temperature is also harmful for the plant.
2. Light
Every house plant needs some degree of light intensity. Some of them can tolerate low light intensity while some other plants are more sensitive to poor illumination.Stems and leaves bend towards the source of light ( usually windows ).From time to time turn their pot slightly to prevent them becoming deformed.
3. Air
In mild whether open the windows to provide fresh air to your house plants.It helps them to have more resistant and stronger stems, but be careful to protect them against draughts which can be harmful.Vapors arising from a number of sources like gas appliances, fresh paint, some heaters and chemicals are damaging to your house plants.
4. Water
House plants die without water but they don't need daily watering.If you give them water every day, the soil will never dries out. The result is a soggy airless mass in which the roots cannot survive. When the leaves become yellow, a beginner give them more water. The situation get worse and the plants die through over watering. They will be killed by kindness.The best time to water a plant is when the soil is dry, but not completely.Plants need moist air too. Increase the humidity of the air around the plant by spraying the leaves and stems, bathing them or keeping them on a stone (or something like that) inside a dish of water. Be careful that the bottom of the pot should be above the surface of water.
5. Food
Unlike outdoor plants which their roots can spread out to obtain adequate supplies for growth , the roots of house plants Rely on you to provide them with essential elements every time that supply of essential plant food has been exhausted from the compost.The three essential elements are Nitrogen (N) which is leaf maker, Phosphates (P2O5) which is root maker and Potash (K2O) as the flower maker. Fertilizers usually contain all these three essential plant foods.
By Album, Occasion, Flower, Idea, Non floral gift ...
By Album
   Arrangements
 Baskets
 Bouquets
 Boxes
 Exotics
 Large Arrangement
 Plants
 Roses
 Wedding
  - Bridal Bouquets
  - Flowers to Wear
  - Gift Boxes
  - Tray for Rings
  - Wedding Car
By Occasion
   Anniversary
 Birthday
 Congratulation
 Father's Day
 Mother's Day
 New Baby
 New House
 Sympathy
 Thank You
 Valentine's Day
 Welcome
By Price
 


By Flower
 


Non-Floral Gifts
   Camera
 Mobile Phones
 Books
 Cakes & Cookies
 Chocolate
 Nuts
 Other Gifts
 Toys
Flowers delivery to Tehran